We are responsible for maintaining and protecting your personal information under our control. We take this responsibility seriously and regularly review our policies and actions to ensure ongoing compliance.
2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer additional products and services that we believe might be beneficial or of interest to you. The purposes for which we collect personal information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your personal information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to make the supply of the product or service possible.
4. Limiting Collection
The personal information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect personal information from you in person, over the telephone or by corresponding with you via mail, fax, or the Internet.
5. Limiting Use, Disclosure and Retention
Personal information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained as required to fulfill the purpose for which we collected it or as may be required by law. We do not sell your personal information to third parties for any purpose at any time.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
10. Handling Customer Complaints and Suggestions
Contacting us at:
A+ Pet Foods & Accessories
#142 – 1960 Como Lake Ave.
Coquitlam, BC V4A 3L3
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